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Privacy policy

Last update: 11/1/2024, 6:43:46 PM UTC.

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, share, and protect your personal information when you access and use our website.

A. Information We Collect

We collect information from you in various ways, including when you access our website, register for an account, purchase products or services, and when you interact with us via email or other communication channels.

Personal Information

  • Name: We collect your name to identify you during the use of our services.
  • Email Address: Your email is used for communication, sending notifications, and customer support.
  • Phone Number: Your phone number is used for direct communication if necessary.
  • Address: Your address is used for shipping and billing purposes.

Technical Information

We collect technical information to improve your experience on the website:

  • IP Address: To monitor and prevent fraudulent activities.
  • Browser Type and Operating System: To ensure the website works well on all devices.
  • Cookies and Tracking Technologies: To remember your preferences and track activity on the website.

Transaction Information

  • Purchase History: We store information about your transactions to assist in managing orders and after-sales services.
  • Payment Method: Your payment information is collected to process purchase transactions. We do not store credit card information; instead, we use third-party payment service providers.

Information from Third-Party Sources

We may receive information about you from third-party sources, such as business partners, social media platforms, and other service providers. This information helps us improve the accuracy of our data and provide better services.

B. How We Use Information

The information we collect is used for the following purposes:

Providing Services

  • Processing Orders: We use your information to process and fulfill orders.
  • Providing Customer Support: We use the information to address inquiries and assist you during service usage.

Improving User Experience

  • Website Optimization: We use technical information to analyze and improve the performance of the website.
  • Personalizing Experience: We use cookies to remember your preferences and provide more relevant content.

Security and Legal Compliance

  • Account Protection: Your information is used to secure your account and prevent fraudulent activities.
  • Legal Compliance: We may use and share your information to comply with legal requirements.

Advertising and Marketing

  • Targeted Advertising: We may use your information to provide advertisements and promotions that may interest you.
  • Promotional Notifications: We may send promotional emails about new products and services if you have agreed to receive such notifications.

C. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except in the following cases:

Third-Party Service Providers

We may share your personal information with service providers to perform functions on our behalf, such as:

  • Payment Processing: We use payment service providers to securely process financial transactions.
  • Shipping: Your address information may be shared with shipping partners to ensure your order is delivered on time.
  • Marketing: We may use advertising partners to deliver relevant marketing content.

Legal Requests and Protection of Rights

We may disclose your personal information if required by law or to protect our rights, employees, customers, or the public.

Business Transfers

In the event we participate in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that agreement. We will notify you of any changes in the ownership or control of your personal information.

D. Information Security

We are committed to protecting your personal information by implementing appropriate security measures, including:

  • Encryption: Sensitive information, such as payment details, is encrypted during transmission.
  • Access Control: We limit access to your personal information to employees necessary to provide services to you.
  • Security Monitoring: We regularly review and upgrade our security systems to ensure data security.

E. Your Rights

You have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of this information upon request.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct that information.

Right to Erasure

You have the right to request that we erase your personal information in the following cases:

  • Information no longer necessary: When the information is no longer necessary for the purposes for which it was collected.
  • Withdrawal of consent: When you withdraw consent that we rely on to process your information.
  • Objection to processing: When you object to our processing of your information without overriding legitimate grounds.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in specific cases, such as when you dispute the accuracy of the information.

Right to Data Portability

You have the right to request that we provide your personal information to you or a third party in a structured, commonly used, and machine-readable format.

Right to Lodge a Complaint

If you have any concerns about how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority.

F. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When changes occur, we will notify you via email or by posting a notice on the website before the changes take effect.

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.

G. Contact Us

If you have any questions or requests regarding this privacy policy, or if you wish to exercise any of the rights described above, please contact us through the following channels:

We will strive to respond to all requests or inquiries as soon as possible.