条款和条件

最后更新: 2024/11/1 UTC 18:43:46.

1. Introduction

1.1 About Us

Welcome to UCerts.io! This website is operated by our company (referred to as "UCerts" or "we"). By accessing and using the services here, you agree to comply with and be bound by the terms and conditions outlined below. If you do not agree with any of these terms, please cease using this website immediately. After this section, we will refer to UCerts.io simply as "we" in the following sections.

1.2 What is Apple?

Apple, Apple services mentioned throughout this document refer to the name, services, and brand of the company Apple Inc., established in 1976 and headquartered at Apple Park, Cupertino, California, United States.

The names iPhone, iPod, iPad, MacBook, Apple Watch are products or brands belonging to Apple Inc.

The names iTunes, App Store, Developer Portal are services or brands belonging to Apple Inc.

Apple Inc. is one of the leading technology companies in the world, founded in 1976 and headquartered in Cupertino, California. Apple is known for developing and manufacturing groundbreaking products such as the iPhone, iPad, MacBook, and Apple Watch. In addition to hardware, Apple also offers a range of top digital services such as the App Store, iCloud, Apple Music, and more. Notably, Apple also provides developer certificates, allowing developers to access the tools and resources to create and distribute applications on Apple platforms. With these certificates, developers can ensure their applications meet the highest quality and security standards, thereby delivering the best user experience. With a refined design philosophy and a commitment to quality, Apple has built a robust development ecosystem and a loyal global user community.

1.3 What are Apple Certificates? What do they include?

Apple certificates are digital certifications issued by Apple to developers who are registered in the Apple Developer program. They are used to sign and distribute applications for operating systems provided by Apple in a valid and secure manner. Apple certificates consist of two main components:

• .p12 file: This is a packaged file in PKCS #12 format, which is a cryptographic format that bundles both the private key and the certificate (or public key) used in asymmetric encryption algorithms. The .p12 file may also contain information about the certificate authorities (in this case, Apple) and other personal information. The key pair in the .p12 file is used to digitally sign applications to ensure the integrity (preventing tampering) of the content within the application.

• .mobileprovision file: This is an XML formatted file that contains information about the App Bundle ID, a list of device identifiers allowed to install the application, and additional features required by the application. The .mobileprovision file also contains information about the .p12 file that is permitted to sign it, so when distributing the application, the two files .mobileprovision and .p12 will accompany each other.

Note: A .mobileprovision file must always be digitally signed to be considered valid.

Apple requires that all applications distributed on their operating system be digitally signed and undergo a rigorous testing process to ensure product quality and data integrity when the application is installed on users' devices. For applications that have not passed the upload processes to the App Store, Apple devices will not allow installation. The Apple certificates provided here are for application testing, meaning they are certificates for

Apple certificates ensure that your application meets all of Apple’s security and quality standards, allowing for legal distribution on iOS devices. Additionally, this certificate helps you sign and install applications from third-party sources via .IPA files, expanding your development, upgrading, and testing capabilities for your application.

1.4 Additional Information

In this section, we would like to clarify some important points so that you can better understand how we operate. If you see us refer to "we" or "UCerts," it represents UCerts.io, which provides services and products related to Apple certificates. At the same time, when we mention "Apple," we always want to affirm that we are referring to Apple Inc., one of the leading technology companies in the world, established in 1976 and headquartered in Cupertino, California. Apple is known for developing and manufacturing groundbreaking products such as the iPhone, iPad, MacBook, and Apple Watch. This clear distinction helps you grasp information more accurately and avoid any unnecessary misunderstandings while using our services.

2. Terms of Use

2.1 Age and Rights to Use

You must be at least 12 years old or have the consent of a legal guardian to use our services. By using the service, you affirm that you are old enough to create a legal binding for yourself.

2.2 Creating an Account

Users, collaborators, and distributors need to create an account to use the services. You are responsible for the registration information and the security of your account. You agree to:

• Provide accurate and complete information when registering.
• Update information when there are changes.
• Keep your account password confidential and notify us immediately if you notice any unauthorized activities regarding your account.

3. Customer Definitions

3.1 Users

• Definition: An individual using our services for personal purposes, not for commercial intent.
• Rights:
  • Full access to all services, resources, and content available on our website.
  • Receive support from our customer service team when needed.
• Responsibilities:
  • Comply with current legal regulations and not use the service for illegal purposes.
  • Not share accounts or personal information with any third parties.

3.2 Collaborators

• Definition: An individual or organization collaborating with us to promote and sell products.
• Rights:
  • Receive commissions from referring customers and selling products.
  • Participate in training programs and support from us to enhance marketing and sales skills.
  • Provided with marketing materials and technical support when needed.
• Responsibilities:
  • Provide accurate and transparent information about our products and services.
  • Not engage in fraudulent or deceptive practices against customers.
  • Comply with marketing and sales regulations, including but not limited to adhering to local laws and regulations.

3.3 Distributors (Agents)

• Definition: An individual or organization authorized to sell our products.
• Rights:
  • Receive discounts based on sales volume and commissions from referring new products.
  • Participate in promotional programs and support from us.
  • Provided with marketing materials, advertising samples, and technical support.
• Responsibilities:
  • Ensure legal sales practices and comply with our regulations.
  • Not sell products below the suggested retail price without our consent.
  • Provide information and regular reports on sales and customer feedback.

4. General Rights and Responsibilities

4.1 Rights of Use

You are entitled to use our services for personal and legal purposes, in accordance with the provisions of these terms.

4.2 General Responsibilities

• You must protect account information and not share it with third parties.
• You must notify us immediately if you discover any violations related to your account.
• You are responsible for ensuring that all activities conducted under your account comply with the terms of this agreement.

5. Privacy Policy

5.1 Information We Collect

We are committed to protecting your privacy. We collect and process the following types of information:

• Personal Information: Includes name, email address, date of birth, device identifiers (including UDID and IMEI), phone number, shipping address, and payment information you provide when creating an account or making transactions on the website.
• Non-Personal Information: We may collect non-identifiable information about you when you interact with our website, such as IP address, web browser, access time, and the website you visited prior.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance user experience, analyze traffic, and optimize content. You may choose not to accept cookies, but this may affect your ability to use certain features of the website.

5.2 Purpose of Using Information

The information we collect may be used for the following purposes:

• Providing Services: To process orders, confirm transactions, and provide customer support.
• Improving Services: To personalize the user experience, analyze how you use the services, and develop new products.
• Marketing and Notifications: To send information about products, services, promotions, and updates from us. You may opt out of receiving these notifications at any time by following the instructions in the email or contacting us.

5.3 Information Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We use SSL encryption technology to protect payment and other sensitive information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5.4 Sharing Information

We are committed not to sell, rent, or exchange your personal information with third parties without your consent, except when:

• Legal Requests: We may disclose your personal information if required by law or to protect our rights.
• Service Partners: We may share your information with third-party service providers to assist us in performing functions such as payments, email, data analysis, and customer support. These parties will be bound by confidentiality obligations to protect your personal information.

5.5 Access and Control of Information

You have the right to access, modify, or delete your personal information at any time by logging into your account or contacting us. We will respond to your request within a reasonable timeframe.

5.6 Changes to Privacy Policy

We may periodically update our privacy policy. When significant changes occur, we will notify you through the website or via email. We encourage you to review the privacy policy periodically to stay informed about how we are protecting your information.

6. Warranty Policy

6.1 Warranty Scope

We are committed to providing high-quality products and services. Our warranty policy applies to specific products and services purchased through the website, including:

• Software and Certificates: Certificates and software purchased from us will be warranted for the period specified in the price list or in the details provided when you make a purchase. The warranty period will vary depending on the service package.

6.2 Warranty Period

• Warranty Period: The warranty duration for certificates and software will be clearly displayed in the price list and during the purchasing process. Customers need to carefully check the warranty period of each service package before making payment.

6.3 Warranty Conditions

The warranty policy only applies when the product or service is used for its intended purpose and in accordance with our guidelines. The warranty will not apply in the following cases:

• Incorrect Usage: Using the product or service not in accordance with the guidelines or intended purpose.
• Unauthorized Interference: The warranty will be voided if the product or service has been interfered with, repaired, or modified by any unauthorized third party.
• Expired Warranty: The product or service has exceeded the stipulated warranty period.

6.4 Cases of Certificate Revocation and Device Ban

• Explanation of Banned Devices or Revoked Certificates: A banned device is a state in which Apple has determined that your device has violated their terms or policies, resulting in the prohibition of the device from using services or functions related to the certificate. When a device is banned, users will not be able to access applications or services that have been authorized through Apple's certificate. Additionally, certificate revocation occurs when Apple decides to cancel the certificate you have used for your device. Causes may include the detection of fraudulent behavior, misuse, or other violations related to Apple's regulations. Most ban cases stem from actions taken by Apple Developer accounts that are fraudulent. When a certificate is revoked, any application or service using that certificate will also become invalid, affecting the user's ability to use and experience the services.

Understanding the status of device bans and certificate revocation will help customers recognize the potential risks and consequences, allowing for informed decisions when using our products and services.

• Purchasing When the Device is Banned: In the event that customers have purchased certificates from our website or from another certificate service provider and encounter a situation where the certificate is revoked, leading to your device being banned by Apple from using certificate services, we would like to inform you that if customers deliberately proceed to purchase packages that do not support unbanning at UCerts.io, no refunds will be provided. However, customers will still receive the certificate they ordered. This means that even though your device is in a banned state, we will still commit to providing you with the purchased certificate. Please note that the time to receive this certificate may take from 14 to 30 days, depending on Apple's unbanning policy. We encourage customers to monitor and update the status of their devices to maximize the services that the certificate provides.

6.5 Warranty Request Process

If you encounter an issue with the product or service during the warranty period, please follow these steps to request a warranty:

1. Contact Support: Submit a warranty request via email at [email protected] or through other support channels we provide.
2. Provide Detailed Information: You need to provide detailed information about the issue, order number, and proof of purchase.
3. Evaluate and Process the Request: Upon receiving the request, we will assess the issue and inform you about the warranty status. The processing time for warranty requests typically ranges from 5-7 business days.
4. Execute Warranty: If your product or service qualifies for a warranty, we will provide a new certificate with usage and warranty periods equivalent to the original package you purchased. In other words, the usage and warranty time of the package after being warranted will be reset. The time to receive our new warranty package can range from 14 to a maximum of 30 days from when we confirm your warranty request. During the warranty period, you will only have to wait until the new warranty package is issued; we do not have a refund option under any circumstances.

6.6 Limitation of Liability in Warranty

Our warranty policy only applies within the scope specified above. We are not responsible for:

• Indirect Damages: Any indirect, incidental, consequential, or special damages arising from the use of the product or service, even if we have been advised of the possibility of such damages.
• Data Loss: We are not responsible for any data loss arising from the use or inability to use our products or services.

6.7 Third-Party Warranty

In some cases, the products or services you purchase from us may be warranted by a third party. In this case, you will need to contact the third-party warranty provider directly to request warranty service.

6.8 Changes to Warranty Policy

We reserve the right to change the warranty policy at any time without prior notice. All changes will be updated on our website and will take effect immediately upon posting. You should check frequently to stay informed about the latest warranty policy information.

6.9 Contact

If you have any questions regarding the warranty policy, please contact us via email at [email protected] or through other communication channels we provide. We are ready to assist you to ensure your rights are protected.

7. Intellectual Property Rights

All content on the website, including but not limited to text, images, diagrams, logos, and software, is our property and is protected by intellectual property laws. You may not copy, distribute, or create derivative products from the content without our written consent.

8. Prohibited Conduct

• Prohibited all fraudulent, counterfeiting, or violations of our rights or those of other users.
• Prohibited the dissemination of unsolicited materials, spam, or content containing malware.
• Prohibited interference with the system or attempts to gain unauthorized access to our accounts, data, or systems.

9. Termination of Service

We reserve the right to terminate your account if you violate any terms of this user agreement. When your account is terminated:

• You will lose access to all our services.
• We reserve the right to delete any content related to your account without notice.
• We will not be liable for any damages arising from the termination of your account.

10. Dispute Resolution

Any disputes arising from the use of the service will first be resolved through negotiation and mediation. If a resolution cannot be reached through negotiation, the dispute will be brought before the competent court in Vietnam for resolution in accordance with legal regulations. You agree that the competent court in Vietnam will have exclusive jurisdiction over any disputes arising from or related to this user agreement.

11. Amendments to Terms

We reserve the right to amend the content of this user agreement at any time. All changes will be announced on the website. Your continued use of the service after changes are published will be considered as your agreement to the amended terms.

12. Contact

If you have any questions about this user agreement, please contact us via email at [email protected]. We will try to respond to you as soon as possible.

13. Other Terms

13.1 Integrity

• If any provision of this user agreement is deemed invalid or unenforceable, it will not affect the validity of the remaining provisions. The remaining provisions will remain in full force and effect.
• You agree that no waiver or delay in the exercise of any rights under this user agreement shall be construed as a waiver of such rights.

13.2 Entire Agreement

• This user agreement constitutes the entire agreement between you and us regarding the use of the service and supersedes all prior agreements, commitments, or understandings related to the same subject matter.
• If you do not agree to any provision of this user agreement, please cease using the service immediately.

14. Payment Regulations

14.1 Payment Methods

• We accept various payment methods, including but not limited to credit cards, debit cards, bank transfers, and other electronic payment methods.
• You agree to provide accurate and complete payment information to process your transaction. We are not responsible for any issues arising from inaccurate payment information.

14.2 Refund Policy

• Our refund policy is clearly defined in the product and service description and outlined in the warranty section of our user agreement. We encourage you to read these terms carefully before making a purchase.
• Due to Apple’s policy of not providing refunds to UCerts for digital products, UCerts is unable to issue refunds to customers. If you have questions or concerns about the product or service, please contact our support team for assistance.

15. Disclaimer

15.1 Limitation of Liability

• We are not liable for any damages arising from your use or inability to use our services, including but not limited to direct, indirect, incidental, special, or consequential damages.
• In the event that we are held legally liable, the maximum compensation shall not exceed the amount you paid for the related service in the previous 12 months.

15.2 No Warranty

• We do not guarantee that the services will be uninterrupted, secure, timely, or error-free. You agree that your use of the services is at your own risk. However, we will strive to provide you with the best experience.
• We are not responsible for any content generated or distributed by users through our services.

16. Additional Terms for Collaborators and Distributors

16.1 Requirements for Collaborators

• Collaborators must comply with marketing regulations, including not sending spam or unwanted communications to customers.
• Collaborators need to maintain accurate information about products and services when reaching out to customers.

16.2 Requirements for Distributors

• Distributors must ensure that goods are delivered to customers promptly and with quality.
• Distributors are responsible for protecting the UCerts.io brand during the sales process and ensuring that products are distributed in accordance with our policies.

17. Advertising and Marketing Regulations

• We reserve the right to use the name, logo, and images of Collaborators and Distributors in advertising and marketing activities without prior notice.
• Collaborators and Distributors are not permitted to use our name, logo, or any intellectual property without written consent.

18. Effective Duration

• These terms of use will take effect as soon as you begin using the services and will continue in effect until either party terminates them in accordance with these terms.
• We reserve the right to modify these terms at any time without prior notice. You should check regularly for updates on any changes.

19. Conclusion

We greatly appreciate your trust in using our services. By complying with these terms and conditions, you contribute to building a positive and cooperative business environment.

Customer Appreciation

We sincerely thank you for trusting and choosing us. Your support and companionship are a tremendous motivation for us to continuously strive to provide the best services and products. We are committed to always listening to and responding to your needs while continuously improving to bring even better experiences.

Once again, we sincerely thank you and hope that we will continue to be your trusted partner in the upcoming journey.

Sincerely,
The UCerts.io Team